Individual Couple & Relationship Counselling


                      Psychotherapy & Hypnotherapy ( Outcome  Oriented  & Ericksonian )

                            Therapy with Children Young Persons & Adults of All Ages


                                        Individual Couple & Relationship Counselling


                                            30 yrs Behavioural Science Experience

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         Keith Bibby - Bsc(Hons) Dip EHP/NLP FCRAH ECP


Appointments & Concessions  :-


I am willing to negotiate a concession with anyone who has genuine need.  Also I also seek to be as flexible I can in my working hours for the convenience of  clients - but there are limits.


The terms below are set out very definitely for the benefit of those new to my practice.   


For new clients : -


If you wish to make an appointment more than 10 days ahead ( INCLUDING WEEKENDS ) and do not come with a named recommendation,  I may well ask you to send payment for an hour in advance as an indication of  your serious intent.


General Understanding


I have respect for the pressures and time constraints that affect my clients. I expect a similar consideration from them.  I do my best to work flexibly and take account of individual circumstances. Occasionally I may ask you to vary an appointment time by some small amount to take account of arising circumstances. Although it could happen, I have NEVER cancelled a client or asked for  any adjustment to appointments without reasonable notice.  I expect my clients to treat me with equal respect.



FOR THOSE CARING FOR CHILDREN  You can expect illness or other unexpected emergencies with children to be accepted as reasons for cancellation without penalty.



FOR THOSE AT WORK - If your work is likely to create difficulty in keeping appointments - please make this clear at the outset - so that we can have a CLEAR UNDERSTANDING and make properly flexible arrangements.


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Cancellation : -



Under most circumstances, illness or  serious personal or family crises are entirely acceptable reasons for cancellation without penalty.


No appointment can be re-arranged more than once.  The second occasion will be treated as a cancellation and you will be asked to pay the full fee.

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CANCELLATION  ON THE DAY OR ON THE PREVIOUS WORKING DAY


If we have no other clear understanding  - you will be expected to pay  the full fee for any  appointment CANCELLED  ON THE DAY OR ON THE PREVIOUS WORKING DAY.

( Friday and Monday are regarded as adjacent working days. An appointment for Monday cancelled on the Friday is effectively cancelled on the previous working day. )


Where we do have a clear understanding -  and provided that the appointment is re-arranged - you will be asked to pay a reduced fee which we have previously agreed for cancellation on the day or on the previous working day.  If you do not offer to re-arrange the appointment at the time or within an  agreed period afterwards - you will be asked to pay the full fee.


CANCELLATION WITHIN THREE WORKING DAYS OF  THE DUE DATE


If you do not offer to re-arrange the appointment within one week or if  I am unable to offer such an arrangement within one week- you may or may not be asked to pay a 50% fee for that cancelled session - at my discretion.


Re-arranging an Appointment : -


No appointment can be re-arranged more than once.  The second occasion will be treated as a cancellation and you will be asked to pay the full fee.


If you seek to re-arrange your appointment with MORE THAN THREE WORKING DAYS NOTICE - there will usually be no additional charge.  



If  however  the cancelled appointment was made 10 calendar days or more before its due date - I require FIVE DAYS NOTICE  OF CANCELLATION.  Re-arrangement may then require the fee to be paid in advance.


If you wish to re-arrange an appointment with  a delay of  8 or more days  you will have the choice of  paying for a cancellation or  making payment for the next session in advance.


If  you have a tendency to repeat this pattern I may ask for payment in advance for sessions and reserve the right to keep any fee should you seek to cancel again.   In the end I may need to suggest that you find another therapist to work with you.

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                               FURTHER  IMPORTANT CONSIDERATIONS

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The Ericksonian approach seeks to effect positive change naturally


I don’t just sit and listen !  I actively re-structure perceptions as we work to lend positive energy and momentum to the process.


Ericksonian Practitioners need to be very focused and alert to notice and capitalise on the opportunities for change that  present spontaneously during a session.


One can sustain the necessary concentration only for limited hours in the day.  To be properly prepared to do effective work with clients I therefore need to arrange my day carefully to balance my workload.

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Conscious and unconscious work also goes on - both for the client and the practitioner  between appointments. Informal suggestion is used to encourage this and to achieve a state of ‘readiness’ for further activity in the next session.


Each therapy acquires its own rhythm.  This varies with the complexity and stage of work with different clients.

Undue disruption to this ‘ flow ’ is in neither of our interests.


Re-arrangement of appointments with adequate notice allows me a reasonable chance to re-schedule. With little notice this is virtually impossible;  generally a ‘hole’ is left in my schedule for which the client is responsible.

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Some people seem more concerned with  the cost of sessions than the quality experience and capability of the practitioner offering them. As stated previously - I am very willing to negotiate a concession with anyone who has genuine need.    But  those primarily interested  in a ‘ cheap deal ’ will  find plenty of opportunities elsewhere.


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Copyright ©Keith Bibby - Clapham December 2009                                                                         >> Home Page